Terms & Conditions

Last updated: April 2026

These Terms explain how we work with clients, what you can expect from us, and what we need from you to deliver the work properly.

We have written this in plain English because legal pages should not require a lawyer to understand. That said, these Terms still matter. By using our website or engaging SystIQ for services, you agree to these Terms.

If you are entering into a paid project with us, these Terms apply together with your proposal, invoice, service agreement, or statement of work.

1. About SystIQ

SystIQ is an AI automation and intelligent website business based in Singapore.

We help service businesses build systems that capture enquiries, qualify leads, support follow-up, and reduce manual work. This may include websites, AI chat systems, booking flows, WhatsApp handoff flows, workflow automation, reporting, integrations, and related consulting.

Our work is practical and implementation-led. We do not sell AI for the sake of AI. We design and build systems around real business processes.

2. What these Terms cover

These Terms cover:

Your use of our website
Your enquiry or communication with us
Paid services provided by SystIQ
Website, AI, automation, and integration work delivered by us
Ongoing support, maintenance, hosting, and retainer services, where applicable

For paid projects, your proposal or service agreement will set out the specific scope, deliverables, fees, timeline, and commercial terms. If there is a conflict between these Terms and a signed service agreement, the signed service agreement will apply for that project.

3. Our services

SystIQ may provide one or more of the following services:

Website design and development
AI chatbot or AI front-desk configuration
Lead capture and qualification flows
Booking, enquiry, and follow-up automation
CRM, form, email, WhatsApp, calendar, or workflow integrations
Analytics, reporting, and performance review
Ongoing support, optimisation, and maintenance
AI automation consulting and implementation

The exact services included will be stated in your proposal, invoice, or service agreement.

Anything not clearly included in the agreed scope is not included by default.

4. Project scope and changes

We will define the project scope before work begins.

If you request work outside the agreed scope, we may treat it as additional work and quote separately for it. Examples include:

Additional pages, forms, workflows, or integrations
New chatbot logic or knowledge base restructuring
Major copy, design, or layout changes after approval
Changes caused by new business requirements
Urgent turnaround requests outside agreed timelines
Work needed because third-party tools changed their API, pricing, or behaviour

We will let you know before charging for additional work.

5. What we need from you

To deliver the work properly, we need your cooperation.

You agree to provide accurate, complete, and timely information, including:

Business details
Brand assets
Service information
Pricing, policies, FAQs, and operating rules
Login access or permissions where needed
Feedback and approvals
Any legal, compliance, or regulatory requirements specific to your industry

If we are waiting on your input, access, approval, or content, project timelines may shift.

We are not responsible for delays caused by missing information, delayed approvals, incorrect details, or lack of access to required tools.

6. Client content and approvals

You are responsible for the accuracy and legality of the business information you provide to us.

This includes service descriptions, pricing, claims, credentials, testimonials, before-and-after materials, treatment information, financial information, property information, education claims, and any other content relating to your business.

We may help rewrite, structure, or improve content, but you remain responsible for reviewing and approving it before it goes live.

Once you approve content, workflows, chatbot responses, or system behaviour, we will treat that approval as confirmation that you are comfortable with the accuracy and suitability of the material.

7. Regulated or sensitive industries

Some industries have stricter rules around advertising, claims, advice, data, and client communications. This may include aesthetics, healthcare, insurance, financial advisory, real estate, education, and other regulated or semi-regulated sectors.

We are not your legal, medical, financial, compliance, or regulatory adviser.

You are responsible for making sure your website, chatbot, forms, automations, claims, disclosures, and communications comply with the rules that apply to your business.

Where appropriate, we may recommend safer wording, disclaimers, routing rules, or human handoff points. But final responsibility sits with you as the business owner or regulated entity.

8. AI system limitations

AI systems can be useful, but they are not perfect.

You understand that AI-generated responses may occasionally be incomplete, inaccurate, misunderstood, outdated, or unsuitable for a specific user situation.

We design AI systems with guardrails, prompts, knowledge sources, testing, and escalation flows where appropriate. However, no AI system can be guaranteed to answer every question perfectly.

You agree that:

AI systems should not be used as a substitute for professional advice
Sensitive, medical, legal, financial, or regulated questions should be routed to a qualified human where required
You are responsible for reviewing the system’s behaviour and telling us if something needs to be corrected
You should not rely on AI outputs without appropriate human oversight for important business, medical, legal, financial, or compliance decisions

9. No guaranteed business results

We build systems designed to improve response speed, lead capture, qualification, booking flow, follow-up, and operational efficiency.

However, we do not guarantee specific revenue, profit, ranking, lead volume, booking volume, conversion rate, or business outcome.

Your results may depend on factors outside our control, including:

Your offer
Your pricing
Your reputation
Your response speed
Your sales process
Your advertising traffic
Your market demand
Your team’s follow-up
The quality of information you provide
Third-party platforms and tools

We will measure what we can, improve what we can, and be honest about what is not working.

10. Fees and payment

Fees will be stated in your proposal, invoice, or service agreement.

Unless otherwise agreed in writing:

Activation fees are payable before project work begins
Monthly retainers are billed monthly
Payment is due within the stated payment period on the invoice
Fees are stated in Singapore dollars unless otherwise specified
Any applicable taxes, bank charges, platform fees, or payment processing fees may be charged separately

If payment is late, we may pause work, suspend access, withhold launch, or suspend ongoing services until payment is received.

11. Retainers, subscriptions, and ongoing services

Some services require an active monthly retainer or subscription.

This may cover hosting, maintenance, monitoring, AI usage, third-party tool management, optimisation, reporting, support, and system access.

If your retainer ends, some features may stop working. This may include AI chat, automation flows, booking logic, integrations, reporting dashboards, managed hosting, or support.

Unless otherwise agreed, retainers may be cancelled with 30 days’ written notice.

12. Refunds and cancellation

Activation fees are non-refundable once project work has started.

This is because project work often includes discovery, planning, setup, configuration, content work, technical build, and reserved delivery capacity.

If you cancel a project after work has started, you remain responsible for fees already paid or due for work completed, committed, or scheduled.

If we cancel a monthly retainer without cause, we may refund the unused portion of the current month’s retainer on a pro-rated basis.

13. Third-party tools and platforms

Our systems may rely on third-party tools and platforms.

These may include hosting providers, domain providers, analytics tools, calendar tools, booking tools, CRM systems, WhatsApp tools, email platforms, automation platforms, AI model providers, databases, form tools, payment platforms, and other software services.

You understand that third-party tools may:

Change their pricing
Change their features
Change their API access
Have downtime
Limit usage
Suspend accounts
Change their terms
Stop supporting certain functions

We are not responsible for failures, outages, policy changes, price changes, or data issues caused by third-party platforms.

Where possible, we will recommend practical alternatives or fixes.

14. Access, accounts, and security

You are responsible for keeping your own accounts, passwords, devices, and user permissions secure.

Where we need access to your tools, you agree to provide safe and appropriate access. This may include admin access, collaborator access, API keys, or temporary credentials.

You should not send passwords through insecure channels where avoidable. Where possible, use password managers, delegated access, or role-based permissions.

We may remove our access after the project ends or when access is no longer needed.

15. Intellectual property

You own the final business-specific content and website materials created specifically for you, once all agreed fees have been fully paid.

This may include page copy, approved designs, business-specific assets, and custom content created for your project.

SystIQ retains ownership of its underlying methods, templates, frameworks, prompts, system architecture, reusable code, workflows, automation logic, AI configuration methods, internal tools, documentation, and delivery process.

Where our proprietary systems are used as part of your project, you receive a licence to use them while your account, subscription, or retainer remains active, unless otherwise agreed in writing.

You may not copy, resell, reverse-engineer, duplicate, or commercialise SystIQ’s underlying systems, workflows, templates, or methodology without written permission.

16. Client materials and third-party rights

You confirm that you have the right to use any materials you provide to us.

This includes logos, images, videos, fonts, testimonials, reviews, patient/customer stories, before-and-after photos, service information, brand assets, documents, and data.

You agree not to provide materials that infringe another party’s copyright, trademark, privacy rights, confidentiality rights, or other legal rights.

If a third party makes a claim because of materials you provided, you are responsible for that claim.

17. Confidentiality

Both parties agree to protect confidential information shared during the engagement.

Confidential information may include business processes, client lists, pricing, internal documents, system access, strategy, technical setup, customer data, and other non-public information.

We will not intentionally disclose your confidential information to third parties except where needed to deliver the services, where you have given permission, or where required by law.

You agree not to disclose our confidential methods, pricing structure, system setup, templates, or proprietary materials without our written permission.

18. Personal data

We handle personal data in accordance with our Privacy Policy.

Where we collect personal data for our own purposes, such as enquiries through the SystIQ website, we are responsible for managing that data under applicable data protection laws.

Where we process personal data on behalf of your business, such as leads, customers, prospects, students, patients, clients, or users captured through your system, you remain responsible for your own data protection obligations. In that situation, we act as a service provider or data intermediary, processing the data only for the agreed project or service purposes.

You are responsible for having the right consent, notices, policies, and lawful basis to collect and use personal data from your own customers, leads, or users.

19. Support and maintenance

Support terms will depend on your package, retainer, or service agreement.

Unless otherwise agreed, support covers reasonable help related to the system we built for you.

Support does not automatically include:

New features
Major redesigns
New integrations
New campaign builds
Issues caused by third-party tools
Issues caused by changes made by you or another vendor
Training for unrelated tools
Emergency support outside agreed hours

We will tell you if a request falls outside support and needs to be quoted separately.

20. Suspension or termination

We may suspend or terminate services if:

Payment is overdue
You breach these Terms
You misuse the system
You ask us to do something unlawful, misleading, unethical, or unsafe
You provide false or misleading information
Your project creates legal, compliance, security, or reputational risk
You or your representatives behave abusively, dishonestly, or in bad faith

If possible, we will give you notice and a chance to fix the issue. In serious cases, we may suspend or terminate immediately.

21. Acceptable use

You agree not to use our website, systems, or services to:

Break the law
Mislead customers
Send spam
Collect data without proper consent
Infringe third-party rights
Upload malicious code
Attempt unauthorised access
Abuse, harass, or discriminate against others
Make false medical, financial, legal, or regulated claims
Use AI outputs in a way that creates harm or deception

22. Limitation of liability

To the maximum extent allowed by law, SystIQ is not liable for indirect, incidental, special, consequential, or punitive losses.

This includes loss of revenue, loss of profit, loss of business opportunity, loss of goodwill, reputational damage, business interruption, data loss, or losses caused by third-party platforms.

To the maximum extent allowed by law, our total liability for any claim is limited to the amount you paid to SystIQ in the 3 months before the event giving rise to the claim.

23. Indemnity

You agree to indemnify and hold SystIQ harmless from claims, losses, damages, penalties, costs, and expenses arising from:

Materials or information you provided
Your breach of these Terms
Your misuse of the system
Your breach of law or regulation
Your failure to obtain proper consent from your customers or users
Claims made by your customers, leads, users, patients, students, clients, or third parties arising from your business, services, or communications

24. Force majeure

We are not responsible for delays or failures caused by events outside our reasonable control.

This includes platform outages, internet failures, cyber incidents, natural disasters, government actions, regulatory changes, supplier failures, labour issues, illness, war, civil unrest, or other events we could not reasonably prevent.

25. Changes to these Terms

We may update these Terms from time to time.

If the changes are material and you are an active client, we will try to notify you in advance. Continued use of our website or services after the updated Terms take effect means you accept the updated Terms.

26. Governing law

These Terms are governed by the laws of Singapore.

Any disputes will be subject to the exclusive jurisdiction of the courts of Singapore.

27. Contact

For questions about these Terms, contact us at:

[email protected]