Privacy Policy
Last updated: April 2026
Last updated: April 2026
This Privacy Policy explains how SystIQ collects, uses, protects, and shares personal data.
We have written this in plain English because privacy should be understandable. The simple version is this: we collect only what we need, use it for clear business purposes, protect it responsibly, and do not sell your personal data.
1. About this Privacy Policy
This Privacy Policy applies when you:
- Visit the SystIQ website
- Contact us through a form, email, WhatsApp, calendar link, or social platform
- Book a call or request an audit
- Engage SystIQ for services
- Interact with a system, form, chatbot, or workflow we operate for our own business
It also explains how we handle personal data when we process information on behalf of our clients.
2. Who we are
SystIQ is an AI automation and intelligent website business based in Singapore.
We build systems that help service businesses capture enquiries, qualify leads, support follow-up, book appointments, and reduce manual work.
For privacy-related questions, contact:
3. Personal data we collect
The personal data we collect depends on how you interact with us.
We may collect:
- Name
- Email address
- Phone number
- WhatsApp number
- Company name
- Job title or role
- Business type or industry
- Website URL
- Enquiry details
- Meeting booking details
- Messages you send to us
- Information shared during calls or consultations
- Billing and payment-related information
- Technical data such as IP address, browser type, device type, pages viewed, and website activity
If you become a client, we may also collect business materials needed to deliver the work, such as service information, FAQs, customer enquiry examples, internal workflow details, booking rules, and documents used to configure your system.
4. How we collect personal data
We may collect personal data when you:
- Submit a website form
- Book a call
- Send us an email
- Message us on WhatsApp or social media
- Attend a meeting or consultation
- Sign a proposal or agreement
- Pay an invoice
- Use our website
- Interact with our chatbot, forms, or automation flows
- Provide materials for a project
We may also receive limited data from third-party tools we use, such as analytics tools, form tools, CRM systems, calendar tools, payment tools, email platforms, or automation platforms.
5. Why we use personal data
We use personal data for practical business purposes, including to:
- Respond to enquiries
- Book calls or consultations
- Assess whether SystIQ is a good fit for your business
- Prepare proposals, audits, or recommendations
- Deliver our services
- Build, configure, test, and maintain systems
- Provide support
- Send project updates
- Manage billing and payment
- Improve our website and services
- Measure website and campaign performance
- Keep records for business, tax, legal, and compliance purposes
- Protect our business, systems, clients, and users
- Send relevant marketing or educational content, where permitted
We do not sell your personal data.
6. Marketing communications
We may send you service updates, educational content, or relevant marketing communications if:
- You have consented to receive them
- You have contacted us about our services
- You are an existing client
- The communication is otherwise permitted under applicable law
You can opt out of marketing communications at any time.
Even if you opt out of marketing, we may still send non-marketing messages related to active projects, invoices, support, service changes, legal matters, or security issues.
7. Personal data processed for clients
Some systems we build for clients may collect personal data from their leads, customers, patients, students, users, or prospects.
Examples include:
- Website enquiry forms
- Chatbot conversations
- Appointment booking flows
- WhatsApp handoff workflows
- Lead qualification forms
- Quote request forms
- Trial class booking forms
- Customer support or intake workflows
When we process this data on behalf of a client, the client is responsible for deciding why and how the data is collected and used.
In that situation, SystIQ acts as a service provider or data intermediary. We process the data only to deliver, maintain, support, or improve the agreed system, and we do not use the client’s customer data for our own unrelated purposes.
Our clients are responsible for making sure they have the right consent, notices, policies, and legal basis to collect and use personal data from their own customers, leads, or users.
8. AI tools and automation
Some SystIQ services may use AI tools, automation platforms, language models, databases, or third-party APIs.
Personal data may be processed through these tools where needed to deliver the service.
Where practical, we design systems to avoid sending unnecessary sensitive information into AI tools. We may also recommend redaction, routing rules, human handoff, or limits on what the AI system should handle.
Clients should not provide sensitive personal data, medical information, financial information, NRIC numbers, payment card details, or other high-risk data unless it is necessary and agreed as part of the project.
9. Sharing personal data
We may share personal data with trusted service providers where needed to run our business or deliver our services.
These may include:
- Website hosting providers
- Database providers
- Cloud service providers
- Email providers
- Calendar and booking tools
- CRM platforms
- Form tools
- Analytics tools
- Automation platforms
- AI model providers
- Payment providers
- Accounting or administrative providers
- Professional advisers, where necessary
We may also disclose personal data if required by law, regulation, court order, government authority, or to protect our legal rights.
We do not sell personal data.
10. Overseas transfers
Some tools we use may store or process data outside Singapore.
Where personal data is transferred overseas, we will take reasonable steps to ensure that the receiving party provides a standard of protection comparable to the protection required under Singapore’s Personal Data Protection Act, where required.
11. How we protect personal data
We take reasonable steps to protect personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks.
Depending on the system and project, this may include:
- Access controls
- Password-protected tools
- Role-based permissions
- Secure third-party platforms
- Limited access on a need-to-know basis
- Removal of access when no longer needed
- Use of reputable cloud and software providers
- Internal handling practices for client data
No system is completely secure. Internet transmission and cloud-based tools always carry some risk. If we become aware of a data incident that affects you or your project, we will take reasonable steps to assess and respond to it.
12. Data retention
We keep personal data only for as long as needed for the purposes described in this Policy, unless a longer retention period is required or permitted by law.
For example:
- Enquiry data may be kept for follow-up and business records
- Client project data may be kept for the duration of the engagement
- Billing and accounting records may be kept for legal, tax, and audit purposes
- Support records may be kept to help us maintain service history
- System logs may be kept for security, debugging, and operational purposes
When personal data is no longer needed, we will take reasonable steps to delete, anonymise, or securely dispose of it.
13. Cookies and analytics
Our website may use cookies and similar technologies.
Cookies help us understand how visitors use the website, improve user experience, measure performance, and support marketing or analytics.
You can control cookies through your browser settings. If you disable cookies, some parts of the website may not work properly.
14. Your rights
Under Singapore’s Personal Data Protection Act, you may have the right to:
- Ask what personal data we hold about you
- Ask how we have used or disclosed your personal data
- Ask us to correct inaccurate or incomplete personal data
- Withdraw consent for certain uses of your personal data
To make a request, contact us at:
We may need to verify your identity before processing your request.
If your request relates to personal data collected by one of our clients through a system we built or maintain for them, we may direct you to that client because they are responsible for that customer relationship and the purposes of collection.
15. Withdrawing consent
You may withdraw consent for us to use your personal data for certain purposes by contacting us.
Once we receive your request, we will explain the likely consequences of withdrawal where relevant.
For example, if you withdraw consent for project-related communication, we may not be able to continue providing certain services.
16. Accuracy of personal data
Please keep your personal data accurate and updated.
If your contact details, company information, or project details change, let us know so we can update our records.
17. Third-party websites and tools
Our website or systems may link to third-party websites, tools, or platforms.
We are not responsible for the privacy practices, content, or security of third-party websites or platforms that we do not control.
You should review their privacy policies before providing personal data to them.
18. Children and minors
Our services are intended for businesses and business owners.
We do not knowingly collect personal data from children through the SystIQ website for our own marketing purposes.
For clients in education, enrichment, training, or similar sectors, systems may collect student or parent information on behalf of the client. In those cases, the client is responsible for obtaining the necessary consent and ensuring the data is collected and used appropriately.
19. Data incidents
If we become aware of a data incident involving personal data we control, we will assess the incident and take reasonable steps to respond.
If the incident involves personal data we process on behalf of a client, we will notify the client as soon as practicable after becoming aware of the incident, so the client can assess and meet its own obligations.
20. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be posted on our website with the updated date. If the changes are material, we may take reasonable steps to notify active clients.
21. Contact
For questions about this Privacy Policy or how we handle personal data, contact us at: